Privacy Policy

Privacy Policy for On-IT Solutions

Effective Date: 05/03/2025

At On-IT Solutions, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website (on-it.solutions) or use our services.

1. Information We Collect

We collect various types of information, including:

1.1 Personal Information

We collect personal information when you:

  • Contact us via our website form, email, or phone.

  • Use our services, including IT support, repairs, web hosting, and consulting.

  • Sign up for newsletters or request quotes.

This may include:

  • Name

  • Email address

  • Phone number

  • Business name (if applicable)

  • Billing address (for invoicing purposes)

  • Any other information you voluntarily provide

1.2 Non-Personal Information

We may collect non-personal information about how visitors use our website, such as:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on our site

  • Cookies and tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our IT support, repairs, and services.

  • To respond to inquiries, requests, or customer support issues.

  • To process payments and send invoices.

  • To send updates, newsletters, and promotional materials (only if you opt-in).

  • To enhance website performance and user experience.

  • To comply with legal obligations.

We never sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your personal data in limited circumstances, including:

  • Service Providers: With trusted partners who help us operate our business (e.g., payment processors, email providers, web hosting services).

  • Legal Requirements: If required by law, such as responding to lawful requests by public authorities.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred.

4. Data Security

We take appropriate security measures to protect your personal data, including:

  • Secure servers and encrypted communications (SSL/TLS).

  • Access controls and authentication protocols.

  • Regular security audits and updates.

While we strive to protect your personal information, no method of transmission over the internet is 100% secure.

5. Your Rights & Choices

Under applicable data protection laws, you have the right to:

  • Access and obtain a copy of your data.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal data (subject to legal obligations).

  • Withdraw consent for marketing communications.

To exercise your rights, contact us at andy@on-it.solutions.

6. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience and track site performance. You can manage cookie preferences through your browser settings.

Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality.

  • Analytical Cookies: Help us understand website traffic and usage.

  • Marketing Cookies: Used for advertising and promotions (if applicable).

For more details, see our Cookie Policy [insert link if applicable].

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third parties. We encourage users to review the privacy policies of any external websites they visit.

8. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. If you request data deletion, we will securely remove your data unless we are required by law to retain it.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. If significant changes occur, we will notify users via email or website notification.

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

📧 Email: info@on-it.solutions 📞 Phone: 07975 526 450

Thank you for trusting On-IT Solutions with your information. Your privacy is important to us!